The supervisor is our brand ambassador and in this role, you will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service and support them in creating special memories for our customers.,

Hold the daily team briefs, sharing store's KPIs, and motivate the team in beating these

Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store

Monitor store sales figures

Handle serious complaints that have been escalated

Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity

Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs

Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned

Cashing up and reconciling the till systems

Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required

Assisting with product and POS deliveries; unloading and storing in the correct spaces in store

Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team

Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in-store experience.

Proven experience in driving sales and profitability in store

A passion for driving a culture of exemplary customer service

Strong communication skills in order to establish and coach a high performing team

The ability to be adaptable and flexible to changing business needs

A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values

A well-presented appearance with a taste for desirable products and a passion for retail

Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Day to day, you will share your Pandora product knowledge with the wider team, run shop floor coaching sessions to unlock the team's sales potential, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.

A competitive hourly rate of pay

Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)

A generous annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality!

Generous employee discount

Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts

Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more

Parties, incentives and gifts throughout the year

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible