Civil Case Management is responsible for the processing of in excess of 500,000 applications for legal aid and associated items of work per annum and accounts for funding allocation of £724m per annum., The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.,

Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.

Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans

Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.

Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.

Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.

Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions

If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications., If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against strengths and experience required by the role and some, or all, of the following behaviours:

Delivering at Pace

Developing Self & Others

Leadership

Your Experience of implementing, promoting, or understanding diversity and inclusion policy

You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government

You were studying abroad

You were living overseas with parents

Effective communication skills both written and verbal.

Effective analytical and numerical skills with proven ability to solve problems and make decisions.

Effective interpersonal skills

Ability to feedback to others constructively.

Established knowledge of Microsoft office.

Experience of Coaching and Mentoring.

Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.

The role holder is someone who enjoys leading a team working in a fast-changing environment

A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.

Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.

Paid paternity, adoption and maternity leave.

Free annual sight tests for employees who use computer screens.

To Shared Service Connected Ltd (0845 241 5358 (Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting-enquiries@gov.sscl.com);

To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);

To the Civil Service Commission (details available here)