Go to job search

User Experience Coordinator

Telent Technology Services Limited

User Experience Coordinator

Salary Not Specified

Telent Technology Services Limited, Warwick

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 10 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 372ffff05c66459fb16a1508e431e65d

Full Job Description

Reporting into the Head of User Experience, the User Experience coordinator will ensure that ITCS and supporting functions keep the user at the heart of all products and services that we provide. The role will lead the creation of engaging training/communications materials and provide coordination and support to key user facing projects. This is an agile working role, with travel to the Warwick HQ 1 day per week.

What you'll do:

  • Partner with Telent Comms teams to create a communications and training roadmap

  • Support ITCS teams draft and create end user facing communications and training materials aligned to Telent Comms teams

  • Coordinate and manage the TelUs end user feedback program and develop key stakeholder forums

  • Analysis user data to identify key user persona's in Telent and map user journeys

  • Build key business stakeholder relationships/forums to track key UX KPI's and SLA's

  • Act as an advocate for the end user in all UX initiatives and improvements

    You will have experience in a Coordination role, along with a passion for employee experience. Any knowledge around UX / UI is an advantage.


    • Key Requirements:
  • Passion for excellent employee experience, must be an advocate for the end user

  • Evidence of managing and writing engaging user facing communications and training materials

  • Strong analytical and comms skills

  • Experience helping users get the most of their technologies

  • UX/UI Experience or qualifications are desirable

    A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.


    • We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

  • 34 days holiday, including public holidays, plus the option to buy or sell five days each year

  • Company pension scheme

  • A range of family friendly policies

  • Occupational health support and wellbeing Portal

  • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.