Triage Operator

In this role you will provide a professional response to calls received into Warwickshire Police., 1. To provide a high-quality telephone call handling service to the public in accordance with guidance and training provided, and meeting performance targets as set by the organisation.

2. Provide resolution to calls, providing information and/or signposting to the relevant department or agency.

3. Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.

4. Use force technology in line with the Triage function to be able to transfer calls appropriately.

Knowledge:

• A general education to GCSE standard (grades A - C) or equivalent.


Experience:

• Experience of using Windows based IT systems.


• Some experience of working in a customer services environment.


• Proven ability to maintain a professional service to customers when under pressure.


Key Skills:

• The ability to gather information using appropriate questioning techniques.
  
  Why work for Warwickshire Police?


Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

Equality, diversity and inclusion

Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
Job Profile or Other Relevant Document
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