Systems & Support Senior Officer

The Education People have an exciting new opportunity for a Systems & Support Senior Officer to join their Schools Financial Services Team.

You will be responsible for developing and administering information systems and software operated by Schools Financial Services and its customers. You will provide support, assistance and advice to system users and develop and maintain procedures and guidance notes to ensure effective delivery of support to schools. You will also supervise a small team of administrators.

In return we will offer you:

• 25 days holiday rising to 30 for long service, plus bank holidays


• Cycle to work scheme


• Life assurance cover


• Access to Kent Rewards


• A culture of progression and development


• Flexible working arrangements


Key Duties:

• Operationally manage and assist with the development of the Budget Planning Software, ensuring at all times the software meets customer requirements and expected service levels.


• Assist with the maintenance and development of information systems (primarily SFS's Customer Relationship Management system and SharePoint).


• Contribute to the Customer service system, by assisting with the development of a Customer Feedback system, that will assist in ensuring our customers voice is heard, that will in turn retain existing customers and inform product development to meet the needs of the customer.


• Devise and deliver training to ensure Schools Financial Services staff use all systems competently and be an expert for any queries.


• Contribute to the running of the Schools Financial Services administration functions; Corporate banking, training, marketing and office administration processes. Including the supervision of the Systems & Support team administrators. This includes detailed and complicated excel spreadsheet maintenance and development.


• Support the delivery of all business requirement of Schools Financial Services.
  
  Experience in working with a wide range of IT systems preferably in a finance environment


• Excellent IT skills including Microsoft office including Excel and web based programmes and the ability to adapt to new IT systems


• Experience of working in and supervising a team


• An understanding of national and local policies, financial controls and procedures


• Training and developing skills


• Ability to occasionally travel across county in a timely and flexible manner at various times of the day
  
  Commercial Services Group (CSG), is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, Community Services, Professional Services and People Services. Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers.