Support and Development Officer

Reporting to the welcome team manager and sitting within the service delivery team, we're looking for some who is:

• Committed to engaging and empowering volunteers and older people.


• Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.


• Solution focused and committed to using technology to find solutions and to improve performance.


• A skilled and confident communicator able to engage on the phone with people of all ages.


• Familiar with working in a fast-paced environment with experience of working to deadlines and meeting performance related targets., Supporting volunteer and older people applicants in your region through the onboarding process.


• Leading online group volunteer inductions, checking references, and conducting ID checks.


• Conducting informal calls with older people applicants, ensuring that our services meet their needs.


• Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.


• You'll also be part of the team which responds to phone and email enquiries and that provides high quality support to older people and volunteers.


We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.

Essential

• Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.


• Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.


• Excellent interpersonal, written, and verbal communications skills.


• A desire to learn, adjust and adapt to constructive feedback.


• Organised with a methodical approach to work and excellent time management.


• Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.


• Strong understanding of the importance of record-keeping and CRM systems.


• Strong understanding of the importance of brand and commitment to the brand guidelines.


• Clear understanding of safeguarding systems and processes, confidentiality, and GDPR implications when working with volunteers and older people.
  
  We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation.


We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together. These guide our day-to-day work, alongside our commitment to harnessing technology.

Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities. We also offer periodic opportunities for face-to face collaboration.