Smart Hands and Eyes

We are looking for a dedicated, hard-working individuals who will help us achieve our goal of being the best IT provider in the markets we serve. We pride ourselves on our ability to hire top talent, promote people within the company and offer both technical and soft skills training to our employees.

Role and Responsibilities

• Mount tapes within agreed Service Level Agreements and adhoc requests.


• Use of Outlook for email and procedural work practise


• Maintain all relevant logs including to log calls and length of time taken to resolve


• responsibilities and carry out requests with instruction from support team


• Perform Hands and Eyes support after taking instruction from support groups including:


• Physical reboots of device


• Checking for hardware failure lights


• Checking for console error messages


• Assist in resolution of physical network faults and hardware problems


• Place tape or CD media into device to precede a recovery of a server


• Responds to problems quickly and efficiently using approved procedures


• Respond to any ad-hoc, low level skill, Hands and Eyes task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting


• Host Customer Engineers/3rd Party Visitors into the machine halls, assist with liaison with support teams as required


• Conforms to department and procedures and current SLAs/DOUs
  
  A-Level or equivalent (preferred), customer service: 1 year (preferred)