Service Support Assistant

We have a great opportunity for someone to join the Service Delivery team in Birmingham as a Service Support Analyst.

Within this role, you will be required to:

• Assist the Service Transition Manager. Service Change Lead and BIS Supplier and Contracts Lead in performing their roles.


• Collating, analysing and summarising data and information for the Service Change and BIS Supplier and Contracts Lead


• Performing any general administrative work for the Service transition Manager and the Service Delivery teams
  
  Ideally an IT/Information Systems/project management qualified graduate and/or experience of working with a range of technologies (including Microsoft) within business/operating areas of the legal profession or other professional services


• One or more years of IT and Business User experience, with sensitivity and commitment to business problem solving plus demonstrable experience of:

+ involvement in effective IT led business change projects
+ data gathering, analysis and summary
+ using technical knowledge to resolve issues
+ understanding service management principles, and looking to become ITIL qualified
+ continuously improving self

• Working to gain knowledge and understanding of business needs, with the ability to establish and customer trust and confidence


• Demonstrated experience and ability in successfully utilizing "soft skills" or "people skills"

+ evidence of strong interpersonal skills
+ excellent client facing skills to liaise with clients at all levels
+ good stakeholder management experience
+ good written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical people at all levels

• Experience of working within a matrix organisation


• Excellent IT Skills, with good knowledge of MS Word, Excel, PowerPoint and ideally Project


• Commercial and financial awareness


• Evidence demonstrating ability to work efficiently and effectively under pressure including expertise in prioritising competing workloads
  
  The opportunity to work for a firm which has been recognised as one of the top 10 best places to work in the UK and has been ranked by Great Place to WorkÂŽ for 23 consecutive years.


Excellent benefits, including:

• A hybrid approach to office and remote working


• 25 days annual leave, with the option to buy up to a week's extra annual leave


• Free private medical insurance, and the option to add family members


• A generous pension allowance


• Life assurance covering four times your annual salary


• The chance of a three-month sabbatical every five years


• Maternity, paternity and adoption leave schemes


• A range of health and wellbeing programmes


• State of the art offices, in the heart of Birmingham City Centre, with an onsite restaurant


• Opportunities to flourish in your role through training and personal development


Equal Opportunities:

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.

At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.