Service Coordinator - Ref24150

Work closely, and often interchangeably, with our Customer Services Team. A strong and proven ability to work accurately and to deadlines is essential for this position.

• Providing quality inbound and outbound telephone and email support


• Respond quickly and positively to client communications


• Managing customer queries


• Processing orders, returns and exchanges via email and telephone


• Working with the Operations Team to improve customer experience


• Invoicing and quoting from engineer reports


• Processing of sales and purchase invoices


• Planning/scheduling maintenance and reactive works.


• Invoicing clients


• Ad-hoc project work as and when require, We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.


Big enough to provide but small enough to care.

Our Business Include:

• Alarm Communications acl.uk.com


• Griffin Fire acl.uk.com


• Clymac clymac.co.uk


• FAFS Fire & Security fafsfireandsecurity.com


• MJ Fire fafsfireandsecurity.com


• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com


• Morgan Fire Protection morganfire.co.uk


• Victory Fire morganfire.co.uk


• Marlowe Smoke Control marlowe-aov.co.uk


• Marlowe Fire & Security marlowefireandsecurity.com


• Hadrian Technology marlowefireandsecurity.com


Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Alarm Communications consistently aspire to create safe, secure and sustainable spaces, that have a positive influence on the lives of colleagues, clients and the communities we work in, therefore, in addition to having all the usual attributes of a great Alarm Communications' employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• A high standard of accuracy


• Proven ability to work independently


• Proven ability to achieve deadlines required by a business


• To be able to liaise effectively between colleagues and external parties


• At least two years' relevant experience in similar role


• Five or more GCSEs including maths and English to a minimum of 'C' level


• Experience with Microsoft Excel and Word


• Ability to work to tight deadlines and meet the end of month financial cut-off dates


• Be based in London
  
  Alarm Communications Limited are a leading team of fire protection, commercial security and building management systems specialists. Our client base is predominantly built of prestigious buildings and landmarks, such as high-end hotels, stadia and education establishments in and around Greater London. We are currently looking to appoint a new Service Coordinator to be based out of our Griffin Fire site in London Fields.
  
  Basic Salary - upto £29,000 per annum subject to experience


Pension, Life Assurance & much more. - Please see our generous remuneration packages below, How we Attract, Reward & Retain Our Employees

At Alarm Communications we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basic Salary - upto £29,000 per annum subject to experience



• Nest Pension



• Life Assurance 4x Salary



• 20 Days Paid Holidays plus Bank Holidays



• Additional Day holiday for each full year of completed service (up to 25 days)



• Additional Birthday Holiday



• Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals.



• Mental Health & Well-being Scheme



• Employee Recognition Scheme



• Development and progression opportunities