Senior IT Support Officer

Supports the day-to-day running of the first and second line support of the IT function and maintains the Trust's systems to ensure seamless and continuous provision of accurate information.
Implements the relevant parts of the Trust's IM & T Security Policy, and ensures that all computer security procedures are followed at all times, to maintain confidentiality and the requirements of the Data Protection Act.
Advises on and configures PCs and other equipment to ensure that new equipment is configured to meet User requirements. Including the development/use of centralized administration and distribution.
Maintains IT systems within the Trust to ensure that systems meet the business and clinical needs of the users and organisation.
Meets agreed service levels and response rates, records all work carried out on the Service Desk ticketing system. Ensures that the helpdesk / service desk are kept aware of faults, progress and scheduled maintenance.
Develops relationships with end users and clients to provide timely identification and understanding of user requirements and enhance IM&T's ability to respond to them.
Ensures maximum benefits are achieved from all IT hardware/software by keeping up to date on advances in this field.
Makes sure all procedures for maintenance/change control of systems have been documented., Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

An exciting opportunity has arisen for a Senior IT Support Officer to be appointed within IT Support at Cardiff and Vale University health board following an ITIL framework. You will possess a significant amount of experience of providing service desk support to IT users across a mixed Windows environment within a large organisation (preferably the NHS) using Windows 10 / 11 OS.
You will ideally be qualified in a computer related discipline and MUST have at least 2 years provable experience in an IT Helpdesk / Service Desk situation. You should also be able to demonstrate a good level of PC fault diagnosis (both 1st and 2nd line) and a high level of written and verbal communication as well as the ability to work well with a wide cross section of staff and users. In addition the ideal candidate should have the ability to work on their own initiative and provide help and guidance to junior colleagues. The post will involve the installation and maintenance of hardware and software on an ad hoc basis. User calls should be resolved to a satisfactory conclusion and to agreed standards. As there may be some travel to other sites around Cardiff the use of transport would be a benefit.
The post will be primarily based at UHW but it is essential that you have your own transport and are willing to travel between UHDB hospital sites., The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health
and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together". We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board's Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic
objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in
the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the
next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
+ We are kind and caring
+ We are respectful
+ We have trust and integrity
+ We take personal responsibility
As an organisation we strongly believe that it is vital our leaders exhibit the behaviours and values that we expect from all our staff.
We are a teaching Health Board with close links to the university sector, and together we are training the next generation of healthcare professionals, while working on research that will hopefully unlock the cures for today's illnesses
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed, Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.