Senior Claims Manager

We have an exciting opportunity for a Senior Claims Manager to join our Financial Lines claims team, in a key role with responsibility for the claims portfolio and teams specialising in Financial Institution claims, as well as supporting across Management Liability, Crime and W&I lines of business.

We are looking for someone with great experience in these business lines, who can bring technical expertise in complex claim management, as well as the ability to develop future talent and create a market leading claims proposition.

A bit about the job :

Ownership & management of large and complex claims across business lines, delivering technical excellence to achieve favourable outcomes.

Developing a leading customer proposition and delivering on the Aviva values through claim service and client relationships.

Working closely with underwriting, product, actuarial and risk management teams to drive business synergy, sharing claim and industry insights.

Supporting the growth of the Financial Lines business, through new / renewal business propositions and helping develop insurance products to meet emerging customer needs.

Leading the Financial Lines claim handlers, supervising work product, developing talent and future capabilities, and providing technical & performance oversight.

In-depth knowledge and experience of handling complex FI, Crime and ML claims.

Understanding legal and regulatory requirements and risks across these business lines.

Proven experience of developing strong external relationships and delivering commercial acumen to balance technical claim handling with customer excellence.

London Market and / or legal practice experience in Financial Lines claims in a primary capacity.

Ability to coach and mentor less experienced members of own team and wider teams.

Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.

We have so much to offer when it comes to being an Aviva colleague.

Competitive starting salary (depending on location, skills, experience, and qualifications)

depending on skills, experience, and qualifications)

Bonus opportunity 12% of annual salary - Actual amount depends on your performance and Aviva's

Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer's leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.