Sales and Customer Service Apprentice NIDEC CONTROL TECHNIQUES LIMITED

This individual will be preparing for a career in sales by learning the necessary skills and gaining experience. They will work under the guidance of a more senior sales associate or manager who provides frequent feedback on their performance. The apprentice will be responsible for learning and developing practical skills, participating in classes and other relevant learning experiences onsite or offsite. The individual will be required to observe all health and safety codes, completing tasks and assignments as well as delivering presentations to staff and other stakeholders as necessary.

Your responsibilities will include:

• Achieve the level 2 NVQ in Customer Service and potentially progressing to a level 3 in Customer Service or a Level 4 Sales Executive qualification depending on progress and ability.


• Carry out any reasonable tasks


• Be accountable for achieving site and sales department KPI's


• Communicate with colleagues and customers on matters like, stock, availability and price changes, etc, as required


• Obtain orders for products and services, checks order fulfilment conditions and informs customer and Sales Admin colleagues as required.


• Obtains leads to pass to external sales team.


• Reflect core values and principles in daily work with customers, employees, colleagues and management.


• Act resourcefully and in an innovative way to solve problems and complete tasks.


• Answer phones and assist callers with their needs.


• Prepares daily reports as required.


• Visit sites or events as a part of the learning experience based on KPI's that have been set under the guidance of the Sales Team.


The training you will be getting

Alongside the on site training you will receive as a new starter, you will undertake a Customer Service Level 2 apprenticeship through Hawk Training.

The programme is delivered through virtual and face to face training and online learning delivered during working hours. You will have 6 hours per week protected study time.

It will include functional skills exams if you don't have English & Maths GCSE at Grade 4 or above.

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Friendly and outgoing, Able to learn technical inform, GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Maths (Grade 3) Essential

Nidec provide mains, battery and Servo drive solutions for everything from heavy industry to theatre productions, end-to-end production lines, and everything in between. As a global business, operating for over 50 years, they have grown into a thriving business, now operating in over 30 countries. They pride themselves on their people and look for those continuously striving for excellence with the ambition to achieve success. At Control Techniques, you will be supported to be at your best in work and to live well outside of it. In addition to this, they offer opportunities for growth, varied career paths, exciting challenges, and a culture of inclusion that celebrates diversity.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience