Property Claims Adjuster - Commercial Property

Here at Gallagher Bassett Claims Consultancy Division, we provide our clients with bespoke and tailored services to meet their needs. The Claims Consultancy division looks to build on your individual claims knowledge and offer you opportunities to develop your claim knowledge across many different claim disciplines.
Claims Consultancy Handler - Remote Opportunity
The role will initially involve dealing with property claims (commercial) including complaints.
You will be working for our specialist clients initially within the commercial property arena. We encourage all our employees within Claims Consultancy to multi skill their claims knowledge across many different claim disciplines, from motor, property, employers' liability, and public liability claims and more. If you are looking for a challenge in the claims arena to expand on your existing claims knowledge into different areas, then this is the position for you.
Responsibilities:

• Effective caseload management of claims from start to finish.


• Ensuring phone calls are answered and queries attended to via email within agreed service levels


• Assisting colleagues where necessary with office duties.


• Pro-active management of claims caseload.


• Knowledge of claims and policies


• Ensuring the communication lines coming into the offices are responded to with correct advice.


• Make effective and prompt decisions in respect of policy cover


• Able to communicate decisions clearly over the phone and in written form


• Have the ability to assist others with the knowledge gained.


• Comply with all Gallagher Bassett and office procedures including our clients Standard Operating Procedures.


• Any other duties as required by Gallagher Bassett


• UK wide role requiring possible travel and operating from client sites


• Support, train and develop less experienced staff


• Develop relationships with clients by providing a friendly, efficient service


• Actively participate in Gallagher Bassett training programme
  
  Comprehensive understanding of Commercial property claims, on a peril and all-risks basis.


• Exposure and experience of SME, Block and Let policy claims


• Business interruption knowledge is preferred but not essential.


• Good understanding of the insurance industry or financial background


• Previous phone based customer service experience gained within the insurance industry


• Ability to meet specific deadlines


• A committed and flexible approach


• Displays enthusiasm and commitment, willing to own problems and take responsibility for own actions, ability to think outside the box to solve problems on the spot.


• Good attention to detail and understanding of the importance of accurate and thorough data capture


• Proficient computer skills


• Ability to prioritise workloads


• Attention to detail, accuracy and effective organisational skills


• Excellent written and verbal communication skills


• Strong problem solving skills


• Effective time-management skills


• Ability to handle sensitive information with the highest degree of integrity and confidentiality


• Adherence to File Management best practices


• Self-motivated


• Highly adaptable and able to use initiative


• Ability to work under pressure, and with minimum supervision.


• Clearly explain decisions on policy cover, liability, and settlement negotiations.
  
  Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview:
Gallagher Bassett's Claims Consultancy Team is project led, and can include Insourced Claims Handling, Audit and Review, and Training Projects. The Team are dedicated claims professionals who support clients, and Gallagher Bassett Operations Nationwide., Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com. If you'd prefer to speak on the phone, please request a callback, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Pulled from the full job description

• Company pension


• Employee stock purchase plan


• Gym membership


• Life insurance


• Paid volunteer time


• Private medical insurance


• Season ticket loan, On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.


Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days


• Defined contribution pension scheme, which Gallagher will also contribute to


• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x


• Income protection, we'll cover up to 50% of your annual income, with options to top up


• Health cash plan or Private medical insurance


Other benefits include:

• Three fully paid volunteering days per year


• Employee Stock Purchase plan, offering company shares at a discount


• Share incentive plan, HMRC approved, tax effective, stock purchase plan


• Critical illness cover


• Discounted gym membership, with over 3,000 gyms nationally


• Season ticket loan


• Access to a discounted voucher portal to save money on your weekly shop or next big purchase


• Emergency back-up family care


• And many more…