People Services Advisor

An exciting opportunity has arisen for a People Services Advisor to join us on 12 Month Fixed Term Contract!

This is an exciting role where you'll provide front line email and telephone services to answer employee queries. You will also proactively assist people through the life cycle processes of an employee, predominately Payroll and Benefits related.

What You'll Do

• Manage queries from employees by answering calls, live chat function and replying to emails relating to HR and employee issues.


• Update and Manage Data within Service Now (query management solution)


• Be clear on the metrics and KPIs relevant to the position and ensure these are achieved and foster and support the process of continuous improvement.


• Work effectively with the related teams and key customers to ensure seamless working of the HR Process in People Services and seam
  
  Demonstrable Ticket Management experience


• Experience of working within a HR Shared Service function and generic experience of delivering a query management service aligned to legislative HR processes.


• Good working knowledge of 'hire to retire' processes.


• Experience of delivering payroll and benefits knowledge training to team members


• Proficient in administration skills


• Written and verbal communication skills


• Working knowledge of SAP is advantageous.


• Demonstrable passion and commitment to excellence in continuous improvement and quality


• Good attention to detail and planning skills.


• Passion in building relationships with key stakeholders.


• HR administration or Customer service experience is advantageous.
  
  Here at National Grid, we connect homes and businesses to power, making sure supply and demand match each other. We make sure the lights are on in schools, operating theatres, and sporting arenas; we're thousands of people working on behalf of millions of people. And whatever your role, wherever you work with us, you'll help us hit stretching targets and achieve our far-reaching goal: to secure, clean energy that supports our world far into the future. Here, you will be at the heart of energy.


At National Grid, we work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

A competitive salary of £33,132


• Annual performance bonus


• Access to private medical insurance for you and your family


• A generous pension scheme - we double match your contribution up to 12%.


• 26 days' annual leave plus the option to buy/sell up to 5 days per year.


• Life insurance - 10 x annual salary


• Flexible benefits (National Grid Share Incentive Plan, Salary Sacrifice car and technology schemes, support via employee assistance lines and matched charity plus many more)


• Ongoing career development and support - Financial support to help cover the cost of professional membership subscriptions and time off for study leave - so long as it's relevant to your role.


• Access to a range of further benefits covering wellbeing, family care, charity involvement., This role is offered on a 12 Month Fixed Term Contract


• We are also offering hybrid working in which we envisage you will spend x1 day a week (Wednesdays are our team day in the office) at our National Grid Warwick office


• There will be requirement to come into the office depending on the needs of the business.