Operations & Security Officer

To act as custodian of Museum property and provide a night-time security service for all Museum property and staff. To open-up and secure Museum sites, informing line / site management of any issues requiring attention. To set and deactivate alarm systems and respond to emergency calls as necessary.

To put our visitors at the heart of everything we do.

Duties include:

• To check and secure all properties to ensure all windows, doors, gates, etc are properly secured, and set alarm systems as necessary


• In collaboration with system providers, ensure alarm systems are serviced, repaired and tested in a timely fashion to ensure continuous working order


• To collect and transport money, keys, post and other items as required, around the Museum sites / to the bank as necessary


• To maintain contact with the Security Team Leader or other key holders with the means provided


• To cover for colleagues during annual leave and sickness when required by the Security Team Leader


• To answer and attend to emergency calls whilst on duty


• To check properties for fire risk and take appropriate action to remove such risks; i.e. heating systems and movable heating appliances, other than those required for safety or conservation


• To deal with visitors, staff and corporate clients in a professional manner at all times, using the highest standards of customer service


• To wear the issued uniform in a smart and tidy manner


• To use company vehicles for Museum duties in a professional manner


• To comply with all Museum policies and procedures, using own initiative where required


• To undertake any other duties as reasonably required by the Security Team Leader or the Facilities Manager.
  
  Essential:


• Honest, reliable and self-motivated


• Knowledge of Health & Safety and compliance requirements


• Flexible in approach to work


• Relevant qualifications, e.g. GCSE's or equivalent


• Experience of security operations


• Experience of a customer service focused operation


• Excellent interpersonal and communication skills


• Ability to work as a team member


• Full driving licence and own vehicle.


Desirable:

• Experience of working in an outdoor visitor attraction.
  
  From £12.07 an hour - Permanent, Part-time, Full-time, Pulled from the full job description


• Company pension


• Discounted or free food


• Employee discount


• Free parking


• On-site parking


• Sick pay


• Store discount, Paid annual leave up to 33 days (includes public holidays), pro-rata for part-time staff


• Auto enrolment to the Nest Pension Scheme for eligible staff


• Optional health cash plan through Paycare


• Free on-site parking.


Participation in a Staff Membership Scheme which includes:

• Free unlimited daytime standard entry to all museums for staff member plus one accompanying adult and up to four children


• 20% discount on catering spend, including the Furnace Kitchen


• 20% discount on retail spend


• 20% discount on retail spend in Victorian exhibits at Blists Hill


• 4 free standard day-time admission passes for use by friends and family accompanying staff member


• Discount on special event tickets.


About the Ironbridge Gorge Museum Trust

The Ironbridge Gorge Museum Trust is an industrial heritage organisation which runs ten museums and manages multiple historic sites within the Ironbridge Gorge World Heritage Site in Shropshire, England, widely considered as the birthplace of the Industrial Revolution.

The Trust operates various food outlets including the recently opened flagship restaurant The Furnace Kitchen. As well as visitor catering outlets the Museum also offers various Conference & Banqueting and Wedding and Event locations across our sites.

Our commitment to diversity and equality is a long-standing one. We believe arts organisations, museums, and libraries should ensure that their work draws on and reflects the full range of backgrounds and perspectives to be found in our society.

Disabled, D/deaf and/or neurodivergent people, those from Black, Asian and Ethnically Diverse backgrounds are under-represented in our workforce so we particularly encourage applications from people in these groups.

Job Types: Full-time, Part-time, Permanent

Pay: From £12.07 per hour

Expected hours: No less than 30 per week

Benefits:

• Company pension


• Discounted or free food


• Employee discount


• Free parking


• On-site parking


• Sick pay


• Store discount


Schedule:

• 12 hour shift


• Day shift


• Monday to Friday


• Night shift


• Weekend availability