Non Clinical - Emergency Department Clerical Officer

The Emergency Departments at The Shrewsbury and Telford Hospital NHS Trust provide 24 hour emergency care to the people of Shropshire and Mid Wales. We currently have vacancies at The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford to work within our Emergency Department Reception and Ward Clerk team. You will be part of a group of employees which comprises of medical, nursing and administrative staff who provide a high standard of service to patients and relatives attending the departments.

The successful applicants will need to have experience of delivering a high standard of customer service in a customer facing role; possess good IT skills and remain calm under pressure. A good telephone manner, confidence and a positive way of working is essential.

You will be required to be flexible within the contracted hours in order for the service to be fully covered. Full training will be provided for all candidates. Previous applicants do not need to re-apply.

The working hours will be discussed at interview, however, these will be worked on a 24-hour varied shift pattern, which could include days 8am-8pm, Christmas day, weekends, bank holidays and night shifts 8pm-8am

Main duties of the job

The post holder will provide clerical, administrative and information technology support to the Emergency Department in relation to booking in of patients, patients being treated and cared for within the department, including admissions and to provide information for patients, relatives and internal and external agencies, on A&E status.

The post holder may be required to work anywhere in the department to cover short term absence or annual leave.

Cross site working could be required at times.

Working for your organisation

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.