Networking Engineer Apprentice WHITESPIDER ENTERPRISE SERVICES LIMITED
WHITESPIDER ENTERPRISE SERVICES LIMITED
Networking Engineer Apprentice WHITESPIDER ENTERPRISE SERVICES LIMITED
£16000
WHITESPIDER ENTERPRISE SERVICES LIMITED, Camp Field, Leeds
- Full time
- U
- Remote working
- Apprenticeship programme
Posted 1 week ago, 18 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 50860c4ee423405d8f94bf94bce004ce
Full Job Description
- Act as a primary point of contact at the service desk, contributing and collaborating with other team members to help grow and enhance the team's skills and efficiency
- Maximize customer network performance by monitoring, troubleshooting problems and outages
- Ensuring customer equipment, firewalls, switches, servers, etc are maintained in a timely manner to latest stable versions as per their contracts
- Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access
- Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites
- Work with SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed
- Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime
- Adhere to both the WS and the customer change management processes
- Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems
- Ensuring all customer and WhiteSpider documentation is kept up to date with changes
- Get equipped with the advanced technical skills needed for the role
- Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
- Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
- Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
- Combine online learning live event training and on-the-job experience to develop real-world skills using cutting-edge technology
The individuals we are looking for will be a highly motivated and skilled team player who has experience in a first-line role, ideally within an MSP environment. The role will be interacting with WhiteSpider's Managed Services customers and requires the candidate to demonstrate outstanding customer relationship skills., Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental, Product Experience using:, Cisco Switching, Microsoft Hyper-V, Cisco ASA and FTD Firewalls, GCSE or equivalent any 3 subjects (Grade 4+ (A-C)) Essential - training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
The training you will be getting
Our Network Engineer Level 4 Apprenticeship is perfect for learners who are fresh out of an IT education or already employed in the tech sector and looking to take the next step.
The Network Engineer Level 4 Apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA's Network Engineer Level 4 Apprenticeship programme enables the apprentice to:
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure's. WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount.
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
Apprenticeship standard
Network engineer
Level 4 (Higher national Certificate)