Mental Health Practitioner FPCC - Band 5

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking 'what matters to you'.
We're passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust., Are you someone who thrives in high-pressure environments? Do you have a passion for being the first point of contact for those in need of mental health support when they need us the most? Can you provide a voice of reassurance and support? If so, we are looking for individuals like you to make a real difference!
For our Mental Health Practitioners, we're seeking applications from professionals with a mental health nursing, social work, LD or OT background.
Our First Point of Contact Centre (FPCC) is a priority one urgent response telephone service launched in 2019. Since then it has consistently demonstrated itself to be an integral part of our mental health services; we've improved access to mental health services for individuals who need it, whilst reducing demands on care and treatment delivery services. We are continuing to evolve and build our team and the support we offer as part of the development of the National Mental Health 111 response model. Which involves 24/7 working, including night shifts.
Forget caseloads and case management. In the FPCC your skills and expertise will be in triaging patients at the point of contact and identifying what service will best meet their needs moving forwards. The spectrum of mental health needs varies significantly; you will have the ability to offer advice, guidance and support for mental health issues, with a routine, urgent or crisis response, and ways this can be managed and improved. Equally, you'll have the ability respond to urgent referrals with more acute needs and higher risks in the community
Handling a wide range of calls and thriving amid the challenges this presents, requires an outstanding amount of resilience and emotional strength as you will be supporting unwell and upset patients at their time of need. Your support will make a difference to lives and requires people who can be there for those that need it, sometimes in the face of adversity and trauma.
We're currently recruiting for a variety of shift patterns including:
Day Shifts -
+ 7am to 8pm
+ 9am - 10pm
+ 7am - 3pm
+ 2pm - 10pm
Night shifts -
+ 21:30hrs - 07:30hrs
Flexible working options can be considered.
Learn more about our team here:
First Point of Contact Centre > Glos Health & Care NHS Foundation Trust (ghc.nhs.uk), You'll be part of the team that provides the first stage in the Trust's care navigation system receiving requests using contact methods, including letters, e-mail and telephone.
We provide a central resource for referrers and Trust staff to ensure the effective receipt and subsequent processing of referrals into our services. We further provide effective signposting to services external to the Trust.
We accept routine, urgent and crisis referrals, each having a specific pathway to follow.
We provide an effective first point of contact, a link with primary and secondary services, partner agencies and organisations outside of the trust.
The service focus is to ensure callers or requests are directed to the appropriate person/resource in the Trust in the most effective manner. Where the request is for advice or a specialist opinion, the centre staff will link the request to either internal or external sources in a timely manner. The intention will be to leave the person making the request, feeling valued and satisfied with the outcome, before ending the contact. Where an immediate response for advice/specialist opinion is not available staff will work to an agreed response time, which will be shared with the person making the request.
You will have support from Senior Health Practitioners (Band 6) and the Operational Manager to help your development and you'll be able to share your knowledge and experience with our Call Handlers (Band 3)., + The post holder will be part of the Gloucestershire Health and Care NHS Foundation Trust First Point of Contact Centre (FPCC) and will manage and triage mental health referrals coming in to into the Trust.
+ The service is a professional referral service accepting telephone, letter, or e-mail referrals from patients, carers, GP's, Health Care Professionals within mental health working, police, ambulance staff, and some external agencies - this list is not exhaustive.
+ The practitioners within the team are responsible for initial screening, triaging and the allocation of referrals to the appropriate service within the Trust or signposting to a relevant external service.
+ The post holder will be responsible for triaging referrals, routine and urgent made to the Trust and directing them to the most appropriate service.
+ The post holder will be involved in the triaging of crisis referrals under supervision of senior colleagues.

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
+ 89.7% believe they are making a positive difference to patients/service users;
+ 73.3% would recommend the organisation as a place to work;
+ 82.4% agree that care of patients and service users is the organisations priority;
+ 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

When joining us, as well as becoming part of a team that makes a difference, we also offer:
+ Free car parking at many of our sites
+ 27 days leave plus bank holidays, increasing up to 33 days with long service
+ A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
+ A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Social Workers, Allied Health Professionals and Return to Practice Practitioners.
+ Generous NHS pension and enhanced pay when if you work unsocial hours
+ Flexible, family friendly and agile working opportunities
+ Recognition and long service awards
+ Fast Track physiotherapy
+ Our Wellbeing line
+ Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
For more information please see the attached 'Additional Information for Applicants' document.