Land Rover Service Advisor

We are currently recruiting for a Service Advisor to help us keep our Ludlow Land Rover branch running smoothly. Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers., Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We are looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a Monday or last thing on a Friday afternoon. This is a customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day to day duties:

• Handling, on a daily basis, all customer requirements for service and vehicle repairs in an efficient and professional manner.


• Liaising with the workshop and the repair Bodyshop to progress work through the system.


• Ensure that all vehicles are handed over to customers correctly including full invoice explanation, advising of future requirements


• Treating any dissatisfied customer with empathy and understanding, reassuring them that we can solve any issues that may arise.


• Maintaining customer records such as vehicle details and service histories accurately and efficiently.


• Maintaining knowledge of aftersales products and services, upselling where appropriate.


• Making sure the customer database is updated and accurate at all times.
  
  A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.


• Demonstrate computer literacy and knowledge of IT systems and applications.


• The ability to multi task and be highly adaptable within a busy environment.


• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely


• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop.


• Ability to prioritise your workload


• Ability and willingness to work with defined processes and guidelines


• Good core administration skills to accurately capture customer details to the required standards.


• A full UK driving licence.


We may consider someone from an independent garage who can show the knowledge, confidence and driven manner. Keen to speak to you whether you are from a large set up or small dealer, volume or prestige we will be interested in hearing from you.


• 30 days annual leave per year (including bank holidays) that will increase with length of service


• Birthday day off


• Contributory Pension Scheme


• Enhanced Maternity/Paternity and Adoption payment


• Manufacturing specific training along with inhouse training


• Staff discounted parts and servicing plus a free MOT every year


• Recognition of length of service at 5,10,20,30 & 40 years anniversary


• Life Assurance (death in service benefit)


• Staff Car Scheme


• Colleague Referral Scheme / Customer Referral Schemes


• Cycle to Work Scheme


• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders


• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.


• Development opportunities within the Sinclair Group