Junior IT Support analyst - Sutton Coldfield

Junior IT Support analyst - Sutton Coldfield

Provide first-level contact and convey resolutions to user issues
Properly escalate unresolved queries to the next level of support
Document knowledge in the form of knowledge base tech notes and articles
Walk customers through problem-solving processes
Preserve and grow knowledge of help desk procedures, products and services
Ensure proper recording, documentation and closure of trouble tickets
Follow-up and update customer status and information
Support users in the use of Computer Equipment by providing necessary training and adviceProfile

A Junior IT Support role is now available for a passionate tech enthusiast looking to kick-start their career in the industrial/manufacturing sector. The candidate will have the opportunity to work in a supportive team providing essential technical support across the company., A degree in Information Technology, Computer Science or a related field
Knowledge of computer software and hardware. Windows OS / Windows software / Networking principles.
Excellent problem-solving and multitasking skills
Working knowledge of office automation products and computer peripherals, like printers and scanners.
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructionsJob Offer

Our client is a well-established player in the industrial/manufacturing industry. With a workforce of over 800 employees, they have carved a niche for themselves with their innovation and quality products. They are recognised for their strong commitment to staff development.

A competitive salary in the range of £18,000 - £23,000 per annum.
Standard benefits package
Opportunity to be part of a supportive team in a well-established company
Excellent career development opportunities
Great work culture that values work-life balanceWe encourage passionate individuals looking to start their / develop a career in the IT sector to apply for this exciting opportunity