Job Coach

The Employment & Skills Service is part of Coventry City Council. We work with a range of delivery partners to provide a wide portfolio of top quality support to Coventry residents of all ages who are looking for work. We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people.

Our friendly and welcoming Job Shop is situated in Coventry City Centre. We are here to support all Coventry residents to search for employment, training, apprenticeships and work placements. People can explore a wide range of local vacancies that are updated daily and access training opportunities.

We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job. The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK, As a Job Coach, you will be part of the Welcome Team delivering a first-class service to provide residents a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and into good quality employment. You will have passion to help others by effective job coaching and supporting people into work.

You will need to be excellent at developing positive working relationships, an effective communicator, able to work with a wide range of people from different backgrounds, disabilities, and mental health, and crucially have the skills and ability to listen, understand and identify how you can support each customer in a positive manner.

You will meet and greet customers and form part of the Welcome Team to triage each customer, identify needs, provide support and be solution focused.

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.


• Nurture and develop: We help and encourage everyone to be their best and do their best.


• Engage and empower: We talk and listen to others, working together as one.


• Create and innovate: We embrace new ways of working to continuously improve.


• Own and be accountable: We work together to deliver the best services for our residents.


• Value and respect: We put diversity and inclusion at the heart of all we do., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.


We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies