IT Support Technician (T2 / 2nd Line) - Education (non-teaching) (VN-047)

Working in schools means you will be responsible for Hardware (PCs, Laptops, Tablets, Wifi, Servers, Backup Systems, Projectors/Interactive Displays, and more), Software (Cloud platforms (Office 365/Google Workspace), School MIS Systems, Windows Server, Hyper V, VMWare and a wide range of other software) and providing face to face support on issues such as Cyber Security, Data Protection, Accessibility and more., Please note that this role is subject to a satisfactory enhanced DBS check and two satisfactory references. The successful candidate will also hold a full UK driving licence, with no more than three penalty points on it, have access to transport and provide proof of their right to work in the UK., PLEASE NOTE: Although our office is based in Wolverhampton, this role is based in school/s. Therefore, you will not be expected to travel to our Wolverhampton office to carry out your duties. However, there will be occasions where you will be required to attend the office. This may include, but is not limited to, training, development and internal meetings.

Job Types: Full-time, Permanent

Benefits:

• Additional leave


• Company events


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• On-site parking


• Private medical insurance


• Sick pay


Schedule:

• 8 hour shift


• Monday to Friday


• No weekends
  
  Do you love working with the latest technology? Are you looking for an IT Support role that provides fresh challenges every day, as part of a supportive team?, Level 4 industry specific qualification


Experience with platforms such as Windows Server, Office365, Google Workspace, Windows Operating System, Android, and iOS.

Minimum one year of experience working in an IT support role

Confidence to talk with colleagues and customers in a way that respects our values and ethos

Resilience, flexibility, and an ability to work well in a busy environment

Methodical and well organised

Excellent communication skills

Full driving licence and access to own vehicle

What we'd love

Experience working in an education setting

Experience working in an MSP (Managed Service Provider)

Familiar with a structured, fast-paced, and professional working environment,
• GCSE or equivalent (preferred), Technical support: 1 year (required)


• Customer service: 1 year (required)
  
  At Concero, we believe that every teacher and every student deserve a creative environment, without boundaries, in order to spark the imaginations of future generations.


Concero is a well-established, fast-growing company that specialises in providing IT support and services to schools across the country. Today we work with over 100 Local Authority, Free Schools and Multi-Academy Trusts across all phases. We deliver technical support, curriculum support, CPD, e-safety, safeguarding, strategic advice and guidance, consultation, broadband and VOIP telephone systems.

We are Microsoft Gold Education Partners, a Google Partner, and work with the DfE.

Your day-to-day tasks

Attending schools following a schedule and providing hands-on support and advice to our customers.

This role offers a fantastic variety of experiences, and no two days are the same.

Competitive salary, with a yearly review and structured pay scales

23 days annual leave plus bank holidays

Additional sick pay

Health Cash Plan - - with contributions towards dental, and optical expenses as well as a host of other benefits.

Contributory Pension Scheme

Commission depending on eligibility and available schemes

24/7 Employee Assistance Programme

Training and career progression

Discounts on gym memberships, Apple products, cinema tickets etc.

Uniform provided

Microsoft Surface Go Laptop

iPhone

Job Type: Full-time, Permanent

Starting Salary: £28,000

Schedule: Monday to Friday

Work remotely: No

Our values

Concero UK aims for excellence by taking responsibility, encouraging innovation, and working together. Our values support a vibrant culture where all staff take on stretching responsibilities, where ideas thrive, the status quo can be fearlessly challenged and good performance is valued. We work together effectively with all of our partners to make a greater difference for future generations.