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IT Support Analyst

Clarke Energy

IT Support Analyst

Salary Not Specified

Clarke Energy, Liverpool

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9bc7966b22e34c32ac90cd6f70dbe45d

Full Job Description

Provide a high quality 1st and 2nd line support service , resolving issues in a timely manner and keeping users fully informed at all times.

Undertake

- PC/laptop builds and rebuilds.

- audits to check that the Acceptable Usage Policy is not being breached.

- general asset maintenance (disk defrags, clean-ups)

Assist the Group IT Director with the general maintenance and development of the Group Wide Helpdesk System.

In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy.

Take all sales calls and survey requests ensuring that no company information or details are given out.

Manage requests for purchases from users and IT department, passing information to IT Administration Coordinator to arrange pricing and sign off.

Control availability of stock for use by the IT department, ordering replacements as necessary.

In conjunction with other members of the IT team, update and maintain Asset register.

Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.

Maintain a clean and tidy work environment at all times.

  • Good knowledge of Microsoft Office

  • Experience of working in an IT environment where strong customer service and communication skills are required

  • Active Directory.

  • Understanding of PC hardware setup and configuration.

  • Minimum of two years previous experience working on a helpdesk


    • Desirable
  • Degree in IT.

  • Additional IT Qualifications - e.g. MCP

    Clarke Energy are looking for an IT Support Analyst to come and join out IT team based at Knowsley, Liverpool. This is a great opportunity for someone looking to expand on their experience and come in and make a difference.

    Company events

  • Company pension

  • Enhanced maternity leave

  • Free flu jabs

  • Free parking

  • Gym membership

  • Health & wellbeing programme

  • Life insurance

  • On-site parking

  • Referral programme

  • Sick pay


    • Schedule:
  • Monday to Friday