IT Service Desk Apprentice

Let's grow together!

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're an IT Service Desk Apprentice looking for an opportunity to grow in a fast-paced, friendly environment, we're looking for you!

We're flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let's grow together …

What you'll be doing

• Respond positively and professionally to end user calls, e-mails or raised tickets.


• Manage user administration at the desktop within limits of security policies


• Managing of ticket queues to ensure all work is carried out in a timely manner and is triaged correctly


• Liaising with third parties to arrange on site visits to carry out work


• Perform configuration of hardware for new starters


• Ensure desktop operating system and core applications are maintained to agreed procedures


• Support projects and liaise with other teams as required


• Support remediation of faults and security vulnerabilities as required


• Follow core processes and procedures such as change control and incident logging
  
  Excellent communication skills to assist at all levels and convey technical concepts to a non-technical audience


• Ability to organise and prioritise workload


• Ability to facilitate third party support through to resolution


• Excellent communication skills to assist at all levels and convey technical concepts to a non-technical audience


• Passionate about providing an outstanding customer service, with the ability to build strong business wide relationships


• Put security at the forefront when delivering services


• Good interpersonal abilities, with proficiency in written and oral communication


• Sound judgment and decision-making skills


• Excellent time management and organisational skills


• The ability of working under pressure, taking the initiative, and prioritising both your own and others' workloads.
  
  Generous holiday allowance, with a day off for your birthday!


• Paid community volunteering


• Company-wide, profit-sharing bonus


• Pension plan - we'll contribute up to 10% of your annual salary


• Life assurance and personal accident cover


Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. Most teams are hybrid working, splitting their week between the office and home. The exact details will be confirmed with you as part of your recruitment journey.

Be yourself

We welcome diversity and we care about inclusion. That's why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we'll encourage you to learn and develop by building a personalised development plan together with your manager.