IT Operations Technician
ezone repairs nuneaton limited
IT Operations Technician
£38800
ezone repairs nuneaton limited, Nuneaton, Warwickshire
- Full time
- Permanent
- Remote working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 07eb886d3845424f9ed53a251ff265bf
Full Job Description
We are seeking a skilled IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a hands-on role that requires strong knowledge of computer systems, networks, and software applications., Install, configure, and troubleshoot computer hardware, software, and peripherals
- Provide technical support to end-users via phone, email, or in-person
- Diagnose and resolve hardware and software issues
- Set up and maintain user accounts and permissions
- Assist with network administration tasks, including user access management and security protocols
- Collaborate with the IT team to implement system upgrades and enhancements
- Conduct regular maintenance and updates on computer systems
- Document technical procedures and create user guides
Proven experience as an IT Technician or similar role
- Strong knowledge of Windows Server operating systems
- Familiarity with SCCM (System Center Configuration Manager)
- Experience in desktop support and troubleshooting
- Proficiency in TCP/IP networking protocols
- Knowledge of VPN (Virtual Private Network) setup and configuration
- Familiarity with remedy ticketing system for incident management
- Understanding of computer networking concepts (TCP, DNS, etc.)
- Ability to provide excellent customer service and communicate technical information effectively,
- GCSE or equivalent (preferred), Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
We offer competitive compensation based on experience., Company pension - Employee discount
- On-site parking
- Store discount
- Work from home
- Monday to Friday
Schedule: