Inn Keepers Collection Night Porter

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins


• You'll ensure a warm, friendly and genuine welcome


• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day


• You'll ensure guest and business safety and security is top priority at all times


• In the event of a fire, evacuating all guests and team from the business safely and quickly


• You'll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
  
  Passionate about guest care


• A can-do attitude


• Professionalism under pressure


• Great eye for detail


• Enjoys and wants to be an active member of a team


• Excellent verbal communication


• An understanding of what excellent guest service looks like, Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Flexible shifts - to fit around the other important things in life.


• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.


• Earned Wage Access - no more waiting for payday, you can access your earned pay when you need it.


• Never a dull moment - fun, laughs and lifelong friends!


• Team Socials - work hard, play hard!


On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.