Healthy Worcestershire Administrator

The Healthy Worcestershire Administrator will be responsible for supporting the Project Coordinator with the day to day administrative duties of the Healthy Worcestershire service. This will involve a range of responsibilities which will include dealing with incoming referrals and queries into the service via telephone, email, and our website, triaging possible service users and partners, supporting wellbeing staff with general issues, and collecting service related data when required by the Project Coordinator., This is an exciting new opportunity for an aspiring or experienced administrator to join the Healthy Worcestershire programme, and to contribute to improving the health and wellbeing of the local community., Assist the Project Coordinator with the set-up and day-to-day running of the new Healthy Worcestershire project.

Triage all incoming phone calls, emails, and messages into the Healthy Worcestershire Service, and ensure that service users are booked or referred to their desired sessions or partner services.

Support the Project Coordinator with the scheduling of staffing across the Healthy Worcestershire project.

Support the Project Coordinator to ensure that all targets, performance measures, and outcomes are achieved successfully for the Healthy Worcestershire service.

Assist with data collection and KPI reporting on a monthly, quarterly and annual basis as required by commissioners.

Inputting confidential and sensitive information into the Patient Information System.

Support the Project Coordinator to research, locate, set up, and review new venue/clinic opportunities, ensuring that they meet the service requirements as set out by commissioners and other stakeholders.

Work closely and develop sustainable relationships with local partners including Pharmacies, GPs and secondary care providers in the development, promotion and delivery of the Worcestershire Health project.

Assist with the creation of content to market the service across the Worcestershire locality.

Assess and interpret clinical information regarding referred patients whilst maintaining confidentiality and data protection.

Establish good rapport and relationships with patients to maintain participation and involvement in the programme.

Have a flexible approach to working hours in order to meet the needs of the service.

Maintain accurate records and information systems in line with Solutions 4 Health policies.

Assist in monitoring, evaluating, and reporting on the effectiveness of programme interventions.

Have good organisation skills, an awareness of data protection, and patient confidentiality.

Experience of working to tight deadlines and targets.

Required Skills/Qualifications

The successful candidate will have:

A Level or equivalent qualifications.

Competent with MS Office and other bespoke software used for patient data records

IT skills and experience with data inputting

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)

Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc.

Cycle to Work scheme

Annual Leave that increases with length or service