General Manager

Tynemouth Golf Club, located on the coast on the north side of the mouth of the River Tyne, is seeking a visionary and dynamic General Manager to lead our club into the future. As General Manager, you will play a pivotal role in upholding our rich heritage while steering the Club towards modernisation and growth.

About Tynemouth Golf Club:

Tynemouth Golf Club has been an integral part of the coastal community for over 110 years, upholding the values and achievements of its predecessors while embracing modernity. Our ethos places the best interests of our members at the heart of everything we do.

In line with our vision, we are committed to:

· Maintaining and developing our golf course to the highest possible standard.

· Investing in our clubhouse facilities to complement the stunning member terrace.

· Increasing membership diversity and welcoming all genders.

· Expanding and enhancing our bar and catering services.

· Increasing social functions to foster community engagement.

· Hosting prestigious golf competitions and improving practice facilities.

Key Responsibilities:

Club Management and Representation

· Administer the Club's recruitment and membership induction process.

· Coordinate golfing activities across all membership categories and sections.

· Maintain and improve Club facilities and properties.

· Represent the Club in external golfing organisations and networks.

Commercial leadership

· Contribute to and implement the Club's strategic plan to deliver excellence in member experience and optimise commercial opportunities including -

· conduct market analysis and establish customer feedback mechanisms.

· effective and regular communication to key stakeholders - particularly members.

· identify growth areas and align the Club's resources and activities with such areas.

· seek out innovative opportunities.

· Negotiate partnerships, sponsorships, and contracts with appropriate and beneficial terms.

· Monitor financial performance and adapt strategies to achieve objectives.

Team leadership

· Recruit, train, and lead colleagues to uphold exceptional service standards.

· Foster a culture of teamwork, professionalism, and continuous improvement.

· Collaborate with department heads to optimise service delivery and revenue opportunities.

Governance

· Ensure compliance with health and safety regulations and maintain the club premises.

· Manage club administration, financial management, and record-keeping processes.

· Proven experience in senior commercial management

· Preferred experience within the hospitality sector or a golf club setting.

· Track record of driving revenue growth and achieving financial targets.

· Excellent leadership, communication, negotiation, and people skills.

· Knowledge of relevant legislation, regulations, and best practices in golf club operations.

· Proficiency in financial management, budgeting, reporting, and data analysis.

· Flexibility, adaptability, and proactive problem-solving skills.

· Ability to thrive in a fast-paced, dynamic environment.

Working Hours: Minimum of 37.5 hours per week, including time required for some evenings, weekends, and public holidays as/when needed to effectively manage Club activities and operations.

If you are passionate about golf, hospitality, and driving business success in a vibrant community setting, we invite you to apply for the role of General Manager at Tynemouth Golf Club.

Job Type: Full-time,

• Team management: 3 years (required)


• Customer service: 3 years (required)


• Customer relationship management: 3 years (required)