Food Bank Adviser

You will collaborate with the Norwich Foodbanks and other teams to tackle underlying causes of poverty and hardships by providing accredited advice based on the individual client's needs. This may also include some limited casework. The Food Bank Advisor will also train and support volunteers.

We aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence.

Main Responsibilities:

• Ensure all advice complies with the organisation's Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPR


• Maintain records on Casebook (our case recording and customer relationship management system) to ensure consistency, continuity and statistical monitoring.


• Ensure feedback is obtained from users of the service


• Produce reports, case studies and feedback for key stakeholders including funders and partner agencies


• Collaborate with colleagues in NCA, Trussell Trust, and partner agencies to ensure the service availability
  
  Excellent IT and telephone skills


• Ability to work independently as part of a team


• Ability to prioritise own work and meet deadlines


• Ability to work flexibly to meet the needs of people using the service


• Excellent communication skills and ability to build and maintain positive relationships with clients and colleagues


Drivers Licence and car is essential

We are a strong supporter of equality, diversity and inclusive practices.

Satisfactory clearance of a Disclosure and Barring Service check (DBS is required).