Estates Officer

The Estates Officer is a varied and interesting post that ensures STAR is
supported in its delivery of its home ownership, commercial assets,
development, and corporate estate management activities.

The post is in the Asset Management team, which ensures that assets are fit for
purpose and meet the needs of our residents and staff through a variety of
activities such as building and condition surveying, planned maintenance,
sustainable interventions, aids and adaptations, and commissioning new
developments.

The post holder will be responsible to the Assistant Director of Assets who is in, The post holder will be responsible for:
Estates management:

• Ensure that the organisation's small commercial/non-residential portfolio

(including corporate buildings, garages and sewage treatment plants)
is maintained in a timely and cost-effective manner, liaising with agents,
statutory bodies and leaseholders as required.


• Act as the liaison officer with leaseholders generally, but in particular

prior to maintenance when Landlord and Tenant Act 1985 Section 20
notices are issued.


• Support Finance in the preparation of service charge invoices and act

as liaison officer following their issue.


• Lead and provide advice in respect of estate tenant enquiries and

matters such as boundary and party wall issues; liaising with tenants, SC
Legal Services, and other parties/stakeholders as required.


• Advise on disposal options and lead disposal activity including liaising

with agents and solicitors.


• Act as the lead for the organisation's corporate estates requirements;

negotiating and managing leasing arrangements and associated
activities.

Home ownership management:


• Co-ordinate the acquisition of Section 106 home purchases with the

organisation's development partner . Ensure that key documents are
obtained and filed for future maintenance and audit purposes.





• Instruct and liaise with Shropshire Council Legal team in respect to Right

to Buy.


• Assist in all aspects of processing of Right to Buy applications from receipt

of application through to instruction of Shropshire Council' s Legal Team
and completion of sale.


• Carry out credit checks as part of the Right to Buy process.



• Support the organisation's development partner on any ongoing shared

ownership management issues including staircasing and alteration
requests.

Development management:


• Support the Assistant Director - Assets as a client liaison with STA R's

development delivery partner.


• Oversee the process to ensure new sites are brought into the business

efficiently, including ensuring that properties are correctly recorded on
the organisation's systems, teams are notified to commence
management, and all required legal documents and insurances are in
place.


General :


• Provide professional property advice, guidance and support to enable

good decision making.


• Procure valuations as and when required.



• Monitor personal performance against targets and taking action to

ensure targets are achieved.


• Maintain property database systems and records, where appropriate

entering/maintain/interrogate data and produce reports as required.
Assist with data analysis, reports and Key Performance Indicators.


• Work within a team, support colleagues and attend team meetings,

record and share information appropriately and confidentially. Attend
training courses and participate in work reviews.




These duties are illustrative and not exhaustive. The postholder will be
expected to become involved in a range of work to enable the service to
respond effectively to the changing requirements of STAR Housing and
changes affecting the workforce.

5. Performance & Customer Focus

The post holder will ensure that they:


• Adopt a customer focused approach when delivering their service,

ensuring engagement with service users and maintenance of an
appropriate personal profile,


• Act as an advocate for their service and work collaboratively with

colleagues across the whole STAR Housing to meet the needs of the
people of Shropshire,


• Meet individual, service and personal development targets agreed

through the Personal Development Review Process, learn from
experience and are committed to continuous improvement individually
and as an employee of the STAR,


• Work with colleagues to meet the team's key performance indicators,

support a culture of team working and ensure the team functions
successfully in support of STAR corporate and service objectives.


• Meet the behaviours and competencies adopted by STAR in the way in

which they achieve their objectives and carry out their work.

6. Conditions of Service

a) The conditions of service are those laid down by STAR Housing, which have
been adopted and amended as necessary from those laid down by the
National Joint Council for Local Government Services.

Shropshire Towns & Rural Housing (STAR) is an arms-length organisation (ALMO)
set up to manage the housing stock on behalf of Shropshire Council. We
manage around 4,100 homes in the Oswestry and Bridgnorth areas and
provide a range of traditional housing services including repairs, tenancy
management and lettings. We also provide housing support services to
vulnerable tenants.

Our vision:

'Listening to our residents, together we create quality homes
and vibrant communities.'

We carry out our work guided by the values of STAR Housing and in compliance
with our code of conduct, company policy and the law, statutory guidelines
and regulations.


• Normal office hours are 8.45am - 5pm Monday - Thursday and

8.45am - 4pm Friday with a lunch break of 30 minutes. Occasional
work outside of office hours may be required,




d) This post carries eligibility to join the Local Government Pension Scheme.
Information about this and other pension options will be sent with any formal
offer of appointment.

e) It is a condition of your appointment that you provide a suitable vehicle
for the performance of your duties and that this is readily available for use
during normal working hours. You are entitled to claim for reimbursement
of the costs of travel on STAR Housing business at HMRC rate.

f) Annual leave entitlement is 28 days per year, rising to 33 days after 5 years'
service. Two of which need to be held for Christmas Closure's. In addition,
staff receive statutory bank holidays and a concessionary day at Christmas
is given at the Company's discretion.

g) The appointment is subject to two month's notice in writing on either side.

h) The appointment is subject to six months' satisfactory probationary service
during which time the notice period will be one week on either side.

i) Smoking is not allowed in STAR buildings, in STAR vehicles or in any STAR
place of work.


7. Pre-employment Requirements

The appointment is subject to receipt of the following pre-employment checks;

1. Satisfactory employment references,
2. Medical report,
3. Evidence of the qualifications required for the post/listed on your
application form