Employee Services Administrator

We are looking for a proactive and enthusiastic administrator to to join our Employee Services Department. In this role, you will be responsible for providing excellent customer service to our NHS clients, answering telephones and assisting employees with enquiries and directing call to the relevant teams solving any issues they may have. You will also assist in a range of administrative duties including, filing scanning and data entry for teams within the department., It's fair to say this job is varied and will keep you on your toes. You'll support the Employee Services Department by receiving and answering queries from our clients.
As part of this role, you will engage with a range of the NHS workforce through various channels including telephone, email and self-service requests, excellent customer service is one of the key qualities in our team.
Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employee experience.
Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.
We do everything as a team, so you will help with the development and implementation of new initiatives within the service and the wider Client base., + The post holder will provide direct telephone support to internal departments and our clients organizations.
+ Where complex queries are received, the post holder will evaluate and allocate requests to Payroll Officers responsible for the specified area of the business.
+ Assist departmental Team Leaders by sorting, processing and inputting payment data into the Electronic Staff Record accurately and within specified deadlines
+ Maintain a strong working relationship with Trust contacts and internal teams to ensure the smooth delivery of a professional service with the primary focus of achieving a high level of customer satisfaction.
+ Provide administrative support to payroll colleagues with regards to issuing of internal and outgoing post, referring internal documents to the appropriate person and ensuring outgoing mail is issued in a timely manner
+ Provide administrative support to Employee Services colleagues with regards to issuing of internal and outgoing post, referring internal documents to the appropriate person and ensuring outgoing mail is issued in a timely manner
Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

We don't need you to have significant administration experience as training and support will be provided, we looking for a candidate who is bold, enthusiastic and cares about customer experience. As a member of our team you will have excellent customer relationship, communication and organisational skills, working as a team to manage a collective workload. You will be an enthusiastic team player that relishes a challenge and thrives in a busy environment.

We are not going to shy away from saying this is ideally a job for someone who thrives in a fast-paced environment. We're busy, working often to tight timescales and juggling multiple priorities - but for the right candidate, we know this will make the role even more exciting for you.
So what can we offer you? You will join a very strong and dedicated team who work hard together and have fun along the way.
The satisfaction of knowing you played your part in helping the NHS workforce to look after patients is what will drive you the most. We will help you develop your skills, give you opportunities to try new things and we actively encourage you to challenge us to constantly review what we do, our processes and approaches.