Debt & Welfare Rights Caseworker

The Caseworker will assist clients with complex welfare rights & debt enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is essential.

• Computer-literate, although training on our case recording systems will be given Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach Be an enthusiastic and dynamic team player with excellent communication and interpersonal skills and also be able to work independently Have experience in debt and welfare rights advice work Be willing to work from a variety of settings including your own home as required Experience of working with clients in an advice setting would be preferable Having knowledge and experience of project working in a target led environment would be an advantage Have access to a vehicle and be willing to travel, We want to work with people who are passionate about giving an effective service to those most in need.


You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

Citizens Advice Staffordshire South West is a registered charity. We have four offices, based in Cannock, Rugeley, Stafford and Stone - allowing easy access to your local service. Disabled access is available at all of our offices. We also have various outreach venues in the local area.

Our service provides free, confidential, impartial and independent advice. We value diversity, promote equality and challenge discrimination.

Working for a well respected charity that makes a real difference to people's lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people's lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. This includes hybrid working arrangements and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.