Customer Service and Support Level 2 Apprenticeship GEEK - GURU LTD

While working as a customer service apprentice, your day-to-day role will involve the following tasks:

• Answering customer phone calls with a polite and professional demeanour.


• Raising support tickets and accurately assigning them to the appropriate tier for resolution.


Serving customers in our shop, which includes:

• Understanding customer inquiries and providing accurate answers.


• Recommending the right products based on customer needs.


• Processing customer transactions efficiently.


• Any other task or responsibility in line with the role.
  
  Functional Skills in Maths & English (if required)


• Level 2 Customer Service qualification upon successful completion of the Apprenticeship, Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Good Time Keeping, Reliable, GCSE or equivalent English (Grade Grade 4 or above) Desired

GCSE or equivalent maths (Grade Grade 4 or above) Desired

Orbital 10 Ltd is a dynamic and customer-focused organisation specialising in all things ICT. We pride ourselves on providing exceptional service and quality products to our clients. As we continue to grow, we are looking for a motivated and dedicated Apprentice to join our team. Focusing on your technology needs, our goal has always been to ensure you always receive the highest quality IT support and professional IT services, whether you are a business or an individual. Our highly skilled support desk is backed by an extensive team of IT engineers and technology specialists providing IT services and IT support across the Midlands and South West, with IT Support Hubs and IT Repair Centres in Walsall, Hereford, Somerset and Dorset. What we offer; A supportive and collaborative work environment. On-the-job training and professional development opportunities. A chance to grow your skills in customer service and technical support.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience