Customer Service Coordinator

Our client is a leading supplier within the automotive sector whose brand is internationally recognisable. Due to continued growth, the business is now looking for a Customer Service Coordinator to join the team on a full-time, permanent basis. Our client is currently seeking a dynamic Customer Service Coordinator reporting directly to the Customer Service Team Leader. This pivotal role, based in Warwick, demands cross-functional expertise in managing all product groups and tasks. As a crucial contributor to the team, you will take ownership and initiative in order management for a portfolio of customers and tasks in the UK & Ireland, with a primary focus on exceeding customer expectations. This is a fantastic opportunity to join a well-respected brand with an opportunity to positively develop your career. The ideal candidate will have two years' experience in Customer Service collaborating with multiple departments in a B2B function.,

• Assume ownership of order management for a designated customer portfolio in the UK & Ireland, meeting agreed sales and contact center targets.


• Collaborate closely with Sales teams to ensure on-shelf availability and support end consumers.


• Leverage various contact channels and sales tools to increase sell-out and elevate customer service levels.


• Proactively manage a customer portfolio to align with our client's sales growth plans.


• Seize opportunities for early and optimal delivery in alignment with customer needs.


• Work collaboratively with Sales and Marketing to support key initiatives and product launches.


• Effectively communicate with all providers.


• Refine target customers and contact data in collaboration with Sales teams to enhance campaign efficiency and contact strategy.


• Proactively manage key campaigns to improve customer relations and satisfaction.


• Conduct customer satisfaction surveys to evaluate and enhance our client's service offering.


• Successfully communicate order changes to maintain ordered quantity and service levels.


• Identify opportunities to promote and enhance the brand.


• Serve as the face/voice of the brand for our client, both externally and internally.


• Take responsibility for customer queries related to the target customers and proactively manage them to resolution.


• Demonstrate effective time and task management to ensure high-standard execution of every task.
  
  Previous Customer Service experience.


• Strong problem-solving, organisation, and planning skills with an eye for detail.


• Excellent communication skills both internally and with customers.


• Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.


• Preferred experience in an outbound call centre or order desk environment.


• Systems literate, preferably with SAP.


• Intermediate proficiency in Excel.


• Flexibility and adaptability.


• Willingness to travel when business requires.
  
  Hybrid working, 3 days a week in the office, 2 days working from home - 9 AM - 5:30 PM


• 25 days holidays


• Pension contributions


• Annual company bonus