Customer Relationship Manager

We're looking for a dedicated, customer-orientated, people manager to join this well-established consultancy, to lead and mentor the support team and maintain strong relationships with existing customers to provide them with support and guidance.,

• Provide support to set base of accounts, ensuring they are happy with their service, support with any issues that arise and spot any opportunities to develop or add additional services.


• Manage a small team of dedicated customer support specialists, with their own accounts to look after and nurture.


• Full management responsibilities including 121, absence management, holiday/leave, appraisals, and development.


• Working alongside the Relationship Managers to provide insight into any upsell/cross-sell opportunities, capitalising on any feedback from your customer base.


• Support the Support Director with efficient running of the department.


• Be a key presence in the company, being a true representative of company values and processes.
  
  Previous people management experience is a must.


• Experience in a customer support environment.


• Someone happy to come into a FTC Maternity cover and confident to hit the ground running.


• A people person, able to build relationships quickly both externally and internally.


• Passionate about customer support and providing exceptional service.