Customer Data Analyst
Essex County Council
Customer Data Analyst
£41850
Essex County Council, Chelmsford
- Full time
- Temporary
- Remote working
Posted 2 weeks ago, 2 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 084a3b58fb5140e9a84eca2fb5e5c3a3
Full Job Description
- Working collaboratively with stakeholders, analysts and researchers to scope requirements and develop robust insightful products that enable colleagues to understand current and future needs, demands, trends and supply across geographies
- Using a range of sources and analytical techniques to produce high quality analysis, giving clear recommendations for action to improve outcomes for local people and/or organisational effectiveness.
- Utilising understanding of the business, its processes, data, and priorities and applying analytical techniques to present, communicate and disseminate analytical products effectively, appropriately and with high impact.
- Leveraging data analysis to uncover customer behaviour patterns, compliance gaps, and root causes of complaints. Collaborate with cross-functional teams to drive improvements and enhance customer experiences., Compliance and Complaints Officer
- Compliance and Complaints Team Leader
- Healthy work life balance; flexible and hybrid working options
- Wide range of learning and development opportunities
- IT equipment and home-working equipment supplied
- 27 days annual leave + bank holidays + choice to buy extra
- Generous Local Government Salary related pension scheme
- Access to hundreds of discounts and benefits through Essex Rewards
- Access to our health and wellbeing support platform with Vita Health Group
- Up to 4 days per annum volunteering leave
Job Type: Fixed Term
Go to Compliance and Complaints Officer role
Job Type: Fixed Term
Go to Compliance and Complaints Team Leader role
· A proven track record in data analysis and statistical modelling. The ideal candidate should have experience in analysing complex datasets, identifying trends, and drawing actionable insights.
· We seek candidates who demonstrate exceptional skills in visual data presentation. They should excel at creating compelling charts, graphs, and dashboards while adhering to accessibility standards and best practice
· Experience in translating complex data insights into clear, concise, and impactful presentations for diverse audiences, including senior management, clients, and cross-functional teams.
Desirable:
· Demonstrated expertise in using tools such as Power Bi, Excel, Python, R, or SQL for data manipulation and analysis
· Experience in storytelling through data, translating insights into impactful narratives.
· Experience of having worked within local government or public sector environment.
· Demonstrated ability to create compelling visualizations, infographics, and reports that drive informed decision-making.
· A self-starter with the ability to manage and prioritise own workload in a busy environment.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
The post holders will be required to employ a range of data science, data visualisation and analytical techniques in their work. Typical tasks will include scoping and development of system / reporting requirements; 'deep dive' analyses; mapping; and predictive analytics such as population and demand forecasting. This will require working with a wide range of data and evidence sources, including local, partner and open sources for the development of services and products to agreed service standards.
What's in it for you?