Criminal Justice Hub Coordinator

As a Host you will be an integral part of our delivery sites, being the first point of contact via phone or in person for people at our site in Birmingham. You will take a lead in site administration and coordination activities and will be available to support colleagues and people who are accessing our services. On our sites will be delivering services and support to people who are currently unemployed to help them to enhance and develop their skills and to find employment, through a range of supportive activity.

You will enjoy working with and helping a wide range of people and will have excellent customer service skills, be a great communicator and have a flexible and resilient approach to problem solving., + Ability to engage, and relate well to individuals from a diverse range of backgrounds and abilities
+ Customer Service focused
+ Professional and efficient telephone manner.
+ Dynamic, self-motivated with previous experience of prioritising tasks.
+ Flexible approach and ability to cope with the varying demands of the role.
+ Ability to act on own initiative.
+ Ability to work collaboratively as part of a team
+ Positive attitude to disability and social inclusion with an understanding of related issues
+ Relevant previous administrative experience, including use of MS Office Suite (Word, Excel, PowerPoint & Outlook).
+ Previous experience in a customer service role, excellent interpersonal, communication and presentation skills

Shaw Trust is a not-for-profit social enterprise that seeks to improve life chances for employment for people who face social and economic challenges, or who may also be disabled or have complex needs. Shaw Trust believes that every person in the UK has the right to live a decent and dignified life through good employment.

At Shaw Trust you will be joining a supportive, values driven team, who are passionate about helping people. In addition to a competitive salary and being part of an organisation which makes a positive difference to people's lives, as an employee of Shaw Trust you will receive:

+ 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
+ 2 days paid volunteering leave each year
+ An enhanced pension scheme after 6 months
+ Life Assurance at 3 times your annual salary rate
+ Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
+ Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network)
+ Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career:

+ We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
+ We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
+ Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.