Contract Manager

Here at Serco our goal is to 'Help people make more of everyday'. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Contract Manager to join our Leisure team.

The Contract Manager position is the most senior position on the leisure contract and in this role, you will be accountable for the operational and commercial management of the contract , including maintaining the key relationship between the client, and other key stakeholders both internally and externally. This role will also be overseeing 10 sites.

You will deliver the contractual outputs (financial, operational, safety, and social) of the contract and lead a team to deliver the commercial / business plan deliverables of the leisure contract.

You will be responsible for the Deputy Contract Manager, Contract Aquatics Manager, Contract Sales Manager, Contract Health and Wellbeing Manager and Contract Administrator. The role also then has an indirect management of the whole team, and key roles in this are the site leaderships teams on the leisure contracts.

To be considered for this role you will have experience in staff management and leadership of a large team, in a leisure or hospitality environment, have commercial awareness in the leisure sector, as well as an understanding of the leisure landscape and the movement of the Sport England strategy towards a health solution through physical activity. This experience should have a knowledge of the external funding landscape to understand the opportunities for the leisure contract to maximise the external support to increase the health of the midland's population.

You will be able to plan effectively, have good analytical and financial skills, as well as operational skills and an understanding of the leisure operational landscape. Good communication, networking, and customer care skills, have the ability to take a strategic approach to business and hold a relevant business management qualification or experience.

Lastly, you must hold a full UK Driving Licence and be able and willing to travel between sites. The role is based 5 days a week on contract, and time is self-managed through the facilities in the contract.

The role has an expectation to travel to company meetings and conferences at other venues, sometimes with a requirement for overnight stays.,

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  Free membership at the Centre plus heavily discounted use of classes and facilities


• Free safeguarding training and DBS check


• Excellent Development and Training Opportunities


• 6% employer matched pension contribution


• 21 days annual leave + Public Holidays


• Life assurance up to 2x base salary


• Simply health cash plan


• Anytime health line


• Employee assistance programme


• Benefits portal offering discounts on eating out, travel, shopping, and entertainment


• A safe and supportive culture


• A chance to make a positive difference to the community


• Company car


• Private medical insurance


• Company bonus


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Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.