Contact Centre Support Officer

You will need to be self-motivated, organised with effective communication skills both written and verbally. As part of your role you will be delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:

• deal with incoming calls and process requests for service from all customer enquiries across multiple channels,


• be an active listener, with clear communication skills,


• have excellent IT skills as the role requires the use of numerous systems and applications.


Qualifications:-

You must have GSCE English and Maths or an equivalent qualification.

A standard DBS check is required for this role.

You will also be required to undertake an enhanced Disclosure and Barring Check.

Sandwell is situated at the very heart of the West Midlands, just a stone's throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

• Generous annual leave entitlements


• Access to the Local Government Pension Scheme


• Access to an award-winning employee benefits scheme, which includes:


• An exclusive retail discounts portal


• Salary sacrifice schemes for cars, bikes, technology and car parking


• An employee assistance and counselling service


• Annual leave purchase scheme


• A wide variety of learning and development opportunities


• Flexi-time working


• A variety of leave schemes including carers, compassionate, maternity and paternity


• Volunteering scheme


Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it's worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.