Clinicians Support Assistant (data admin)

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include but are not limited to, leading the running of patient searches and requested reporting data, administration of databases and the Practice recall systems. Using clear protocols create consistent lean response across the practice to frequently encountered abnormal results in order to remove as much unnecessary dealing of pathology results from GP workload as possible.

Primary Responsibilities

• Be responsible for the booking patients for appointment for registers: Learning disabilities, severe mental illness, childhood immunisation and Pregnancy.


• Long term conditions recall - monthly recall system for inviting patients in for their annual reviews


• Be a part of the Respiratory team and invite patients based on risk criteria.


• Run regular searches and audits


• Develop organisational performance indicators, scorecards and dashboards related to service quality and performance; and work with relevant cross-departmental colleagues to identify methods to collect and analyse such indicators.


• Develop and maintain a process for gathering, validating, and analysing performance information relating to Organisational plans/strategies, key policies and standards, service effectiveness and service risk.


• Send bulk text messages as required


• To remove as much unnecessary dealing of pathology results from GP workload as possible


• Using protocols create consistent lean response across the practice to frequently encountered abnormal results


• Using practice written protocols ensure consistent lean care for all of our Prediabetic and Diabetic patients


• Monitor the generic email addresses on a daily basis and action or redistribute within the Practice.


• Inviting patients in for Shingles/MMR/MenACWY


• To cover the Shared Care OST emails 2 days per week and annual leave/sickness cover.


• File Patient POD results and navigate to correct clinician based on results.


• Cover Detox administration


Delivering a Quality Service

• Recognise and work within own level of competence.


• Produce accurate and complete records of patient interactions, consistent with legislation, policies and procedures.


• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.


• Monitor and evaluate adherence to local chaperoning policies.


• Undertake training required to meet the needs of the role effectively.


Team Working

• Understand own role and scope and identify how this may develop over time.


• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.


• Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team.


• Work effectively with others to clearly define values, direction and policies impacting upon care delivery, co-ordination or other business functions.


• Discuss, highlight and work with the team to create opportunities to improve patient care.


Management of Risk

• Assess and mitigate risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.


• Monitor work areas and practices to ensure they are safe and free from hazards.


• Comply with infection-control measures within the practice according to current local and national guidelines.


Communication

• Demonstrate sensitive communication styles, to ensure patients are fully informed.


• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.


• Anticipate communication barriers and take action to improve communication.


• Maintain effective communication within the practice environment and external.


• Act as an advocate for patients and colleagues.


• Ensure awareness of sources of support and guidance (e.g. PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.


Managing Information

• Use technology and appropriate software as an aid to manage the planning, implementation and monitoring of care, presenting and communicating information clearly.


• Understand responsibility of self and others to the practice and wider organisation regarding the Freedom of Information Act.


Learning and Development

• Disseminate learning and information gained to other team members in order to share good practice.


• Assess own learning needs and undertake learning, as appropriate.


• Take responsibility for own learning and performance.


Equality and Diversity

• Enable others to promote equality and diversity in a non-discriminatory culture.


• Support people who need assistance in exercising their rights.


• Act as a role model in the observance of equality and diversity good practice.


• Accept the rights of individuals to choose their care providers, participate in care and refuse care.


• Assist patients from marginalised groups to access quality care.


• Undertake any training required in order to meet the needs of the practice.
  
  Experience of working in a primary care or general practice setting (Essential)


• Experience of working with the general public (Essential)


• Ability to record accurate patient notes (Essential)


• Ability to follow policy and procedure (Essential)


• Experience of working in a healthcare setting (Desirable)


• Working knowledge of EMIS (Desirable)


• Working knowledge of the 'askmyGP' system (Desirable)


Personal Qualities:

• Excellent communication skills, written and oral (Essential)


• IT proficient (Essential)


• Effective time management, Planning & Organising (Essential)


• Ability to work as a team member and autonomously (Essential)


• Problem solving & analytical skills (Essential)


• Clear, polite telephone manner (Essential)


• Good interpersonal skills (Essential), How many years or experience do you have working in a primary care or general practice setting?


• Do you have experience of working with the general public?