Go to job search

Claims Handler - Accidental Damage (UK-Remote Working)

AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)

Claims Handler - Accidental Damage (UK-Remote Working)

£26000

AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM), Newcastle upon Tyne

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 17 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 47aff47059ea44deb0a8fb12e12333e6

Full Job Description

  • Utilise demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture.

  • Ensure claims are settled quickly and cost effectively.

  • Ensure customer solutions are delivered in line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.

  • Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns, and corroborating circumstances to make accurate liability assessments at the earliest possible stage.

  • Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved.

  • Support development and delivery of the Claims strategy and vision.

  • Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.

  • Do all that you can to move claim toward settlement and reduce failure demand.

    Demonstratable knowledge of motor claims (Indemnity, Liability, Accident Management).

  • Proven experience within a Customer facing motor claims role.

  • Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.

  • Ability to plan and organise own workload.

  • Sound negotiation and influencing skills.

  • Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.

  • Proficient in using IT word processing and spreadsheet packages.

  • Understanding of the principles of negligence and how this applies to motor accident liability.

  • Dealing with customers and third parties in a high emotional state when often having to deliver 'bad' news.

    UK REMOTE WORKING- 37.5 hrs (Monday-Friday). Salary - up to £26,000.00 dependent on experience.