Administrator

Part time, 26 hours a week. Working hours to be agreed between Monday to Friday, 9am to 5pm.

Our services provide tailored support to meet the needs of the clients. Our aim is to provide person-centered support to our clients, empowering them to gain the life skills they require to move on to more independent living.

This role will be to provide administrative support across all three services, and to enable effective systems and procedures to maintain the efficient running on the services.,

• To provide administrative support to the service including receiving, recording and storing funds, processing invoices, banking, ordering and stock control of supplies - in accordance with set processes


• To generate letters, take minutes, oversee post, log and report faulty equipment or damage to the property


• To check, reconcile and report on clients' rent accounts


• To collate ex-clients' rent arrears, and produce reports to enable write offs


• To administer clients' housing benefit and Department for Work and Pensions records on our systems, liaise with external authorities if needed


• To complete statutory and regulatory forms and provide data for management reporting


• To liaise with support workers regarding client matters


• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure


• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures


• To maintain accurate records on our client management system and ensure these are stored in line with GDPR


• To maintain confidentiality


• To carry out any other reasonable duties required in the interest of the organisation


ROLE REQUIREMENTS

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.


• This role will require you to work flexibly across several sites
  
  Good standard of general education to GCSE level in Maths and English


• Strong communication skills, both verbal and written


• Strong administration and organisational skills


• Competent in knowledge of Microsoft Office - Word, Excel, Outlook


• Customer service skills


• Good problem-solving skills


• Ability to manage and prioritise workload


• Ability to self-motivate as you will work on your own as well as in a team, Typing or IT qualification (RSA, CLAIT, ECDL)


• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system


• Understanding of the support needs of people experiencing homelessness or those with complex needs
  
  We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.


Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.