Time Critical Service Delivery Agent

As a Time Critical Service Delivery Agent, you'll be at the forefront of providing top-notch customer service and logistics support.

Your Role

This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of aerospace logistics, where each day brings new challenges and opportunities!

Your Responsibilities

• Responding in a timely and professional manner to time sensitive shipping requests


• Familiarising yourself with all special services we can offer to ensure customers are given all options available


• Establishing the best transport solution (Express Air, Hand carry or Road)


• Completing customs checks


• Taking booking details, arranging collections/deliveries


• Providing quotations and gaining 3rd party costings


• Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc)


• Demonstrating a "can do" attitude and show that you are prepared to go the extra mile for the customer
  
  Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments


• Outstanding customer service, influencing and consultative skills


• Ability to work in a high-pressured environment


• Excellent written and verbal communication and negotiation skills in English


• Confident in using computer applications


• Good at establishing working relationships and developing personal contacts


• Good analytical and commercial awareness


• Self-motivated with good judgment and decision making qualities #LI-KP1