Telephonist

As a Telephonist working at Rolls-Royce Leeds, you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors ensuring they are well attended to at the Dealership and assisting them where appropriate.

You will be committed to providing excellent customer service in line with the company's high standards and carry out professional work with enthusiasm and energy!

We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work-life balance, which we are open to discussing during the interview process.

Key Responsibilities will include:

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.


• Ensuring that telephone calls are answered promptly and in accordance with Company and Brand standards.


• Guaranteeing all visitors consistently receive a professional and courteous welcome.


• Utilising the email and database system to record and promptly and accurately distribute messages.


• Care for and provide refreshments to customers and visitors who are waiting for another member of the team, assisting as necessary to maximise customers' comfort while they are on site.


• Ensure the switchboard and outgoing calls are monitored and analysed to provide detailed information on enquiry levels.
  
  Excellent communication skills, with the ability to communicate clearly and unambiguously with customers, members of the public and other team members.


• Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.


• Impeccable standard of personal presentation.


• A customer centric approach, always striving to deliver service above customer expectations.


• A passionate, enthusiastic, proactive, professional approach!
  
  At JCT600 we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.


Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.
When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.


• Competitive salary and bonus scheme.


• A life assurance plan and a company pension subject to T&C's.


• 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.


• Flexible working policies.


• 26 weeks paid maternity leave and 4 weeks paid paternity leave.


• A range of training and leadership development programmes.


• Colleague referral scheme worth up to £1000 per referral.


• Preferential Service Rates (This includes family and friends)


• Long service reward and Loyalty incentives.


Read more about our Employee Benefits - JCT600