Technical Writer

IP Cortex

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: ce758943ac4941398d74d7b905df62b2

Flexible Working - You can work from our offices near Milton Keynes, or from home - we'll even provide you with a home office set up allowance to get you comfortable.

We're committed to your development - All employees get a personal learning time allowance and access to job related training with no fixed budget

Documentation creation: Collaborate with cross-functional teams, including product managers, engineers, and subject matter experts, to gather information and create comprehensive technical documentation, user guides, and online help resources.

Content development: develop clear, accurate, and user-friendly content that explains complex technical concepts related to VoIP telephony, cloud telephony and contact center solutions. This includes product overviews, installation guides, contextual help, configuration manuals, troubleshooting guides and API documentation.

Content maintenance: ensure existing documentation is up to date, accurate, and relevant. Regularly review and update the content to reflect changes in product features, functionality, and industry best practices.

Documentation standards: establish and enforce documentation standards, guidelines, and templates to maintain consistency and improve the overall quality of technical content.

User experience enhancement: collaborate with UX designers and product teams to improve the user experience by providing input on user interface text, terminology, and instructional materials.

Quality assurance: conduct thorough reviews and edits of technical documentation to ensure clarity, accuracy, and adherence to style guidelines.

Knowledge transfer: work closely with subject matter experts and technical teams to acquire an in-depth understanding of complex technical concepts and effectively translate them into user-friendly documentation.

Customer support collaboration: collaborate with customer support teams to understand common customer pain points and incorporate them into the documentation to address frequently asked questions and provide troubleshooting solutions.

Documentation feedback: collect and incorporate feedback from customers, support teams, and stakeholders to improve the clarity and usability of technical documentation.

Have experience in creating high quality documentation and user guides within the telecommunications industry? If you have a passion for communicating complex information in a user-friendly manner, then we want to hear from you!, Proven experience as a Technical Writer, preferably in the VoIP telephony, cloud telephony, or contact center domains

Strong understanding of VoIP telephony, cloud telephony, and contact centre technologies, standards, and protocols

Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear and concise documentation

Proficiency in using authoring tools, such as Adobe FrameMaker, MS Office or similar tools

Familiarity with graphic editing software and the ability to create visual aids, screenshots, and diagrams

Experience working in an Agile development environment

For more than 15 years, IP Cortex (IPC) has been creating innovative and compelling telephony technology for a range of industry verticals. IPC has grown organically during this period and has major aspirations to accelerate this growth through offering leading edge VoIP / cloud telephony and UCaaS solutions that are easy to use, functionally rich and scalable.