Technical Customer Service Specialist

The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.

As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and Solution Architects. You will be the Subject Matter Expert on Enterprise Account and Billing issues, proactively helping customers avoid potential risks and diving deep to understand the underlying root causes to resolve customer problems.,

• Working with Enterprise customers to understand how they use AWS account and billing services, and providing valuable feedback


• Process Accounts and Billing related customer cases through case management, email, chat and phone tools


• Performing deep dive analysis on Enterprise customer accounts and billing statements


• Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers


• Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS


• Driving projects that improve customer interactions with AWS account and billing information


• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience


• Assisting with Enterprise customer communication during AWS critical launches and support events


• Assuming responsibility for developing detailed knowledge about AWS specific product and features
  
  2+ yrs. technical experience working with computer systems and technology components


• 2+ years of experience working in the Customer Service/Contact Center industry.


Demonstrated working knowledge in at least one technology domain area (cloud computing, internet, network, software, security, account management, Amazon services)

• Associate's degree or equivalent experience, Experience in account management positions and/or working with Enterprise customers Proven success in a fast-paced support environment SQL and/or other relational databases experience Experience with Amazon Web Services products and features or Cloud Computing technologies Professional oral and written communication skills, presenting to an audience containing one or more executive team members Bachelor degree in a technical related field Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual. Please, check below further information
  
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