Team Leader (Lettings & Right to Buy

We are looking for a talented Team Leader who has a commitment to deliver exceptional customer service and a passion for meeting the housing needs of local residents.

You will be responsible for all aspects of the Council's Lettings service, including the management of the Housing Register, overseeing the short-listing of suitable applicants and the efficient letting of vacant Council homes. There are currently 4500 residents registered for housing and 500 homes are let each year out of a stock of 6600 homes.

Ensuring homes are let quickly, so as to maximise rental income, is crucial. You will be responsible for meeting key performance indicators and ensuring the Team are driven to deliver. With many older and vulnerable applicants, the need for efficiency needs to be balanced with a requirement to provide a compassionate and supportive service.

In addition, you will lead in respect of the management and delivery of the Right to Buy service for tenants who wish to purchase their Council home. You will ensure that information is made available and that robust checks are conducted as part of the sales process.

You will need to have good knowledge and understanding of relevant housing legislation, statutory guidance and Council policies and procedures, and an ability to apply this in a range of different circumstances. Your personal skills will be crucial to your success. You will need to be motivated, resilient, organised and have excellent people management skills., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.