Storytelling and Case Studies Officer

Wandsworth Council is a dynamic local authority in London, committed to delivering excellent services and making a positive impact on our diverse community. We are looking for a talented Storytelling and Case Studies Officer to join our team and help us effectively communicate our initiatives, engage residents, and drive positive change in the borough. Check out the other communications roles we're recruiting to via https://recruitment.richmondandwandsworth.gov.uk/wandsworth-communications/.

The Communications Team is at the centre of the Council and has a high impact on the services and audiences it serves. It provides strategic leadership on media relations, public relation, event management, community engagement, publications, social media management and monitoring, branding, design and the councils websites. It is also responsible for the operational oversight, delivery and coordination of all communications activity across the wider council.

As the Storytelling and Case Studies Officer you will play a pivotal role in crafting compelling narratives and real-life examples that showcase the impact and success stories of the Council's initiatives, projects, and services. You will collaborate closely with various teams to gather, analyse, and present data and anecdotes that resonate with our audience, whether they are stakeholders, businesses, or the residents.

You will be required to:

• Develop engaging and persuasive written content, including case studies, success stories, testimonials, and narratives that effectively communicate the value and impact of the Council's work.


• Work closely with communications colleagues and subject matter experts, to collect information and insights for storytelling purposes.


• Write clear, concise, and compelling stories tailored to different audiences and channels. Edit and proofread content to ensure accuracy, consistency, and adherence to brand guidelines.


• Maintain a repository of case studies, success stories, testimonials, and other relevant content for future reference and use in marketing and communications efforts., Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.


We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).


• Proficiency in using mobile video capture and editing equipment/software, and using social media platforms.


• Cultural competence - an ability to understand, build relationships and connect across diverse groups and communities.


• Excellent writing, editing, and storytelling skills, with the ability to translate complex information into compelling narratives.


• Ability to work collaboratively in a fast-paced, deadline-driven environment.