Stores Operative

We are looking to recruit a Stores Operative to lead on the receiving of deliveries, stock control and rotation, cleanliness of storage rooms, with a pinch of customer service and function set up thrown in.

The Stores Operative will be crucial in supporting the Hospitality team, ensuring the team have adequate stock to sell across all our retail outlets, that storage areas are always kept clean and tidy and stock rotation takes place on a daily basis.

Previous supervisory experience within the hospitality sector would be advantageous and candidates must be over 18 years of age.

The successful candidate will work on a rota basis working 5 out of 7 days per week, usually between the hours of 09:00 - 15:00 but this may change on occasion. The rota will be compiled a month in advance to ensure a healthy work life balance.

Inclusion and Diversity

We are committed to cultivating a culture of inclusion at TRP with a workforce, participants and audiences that reflect the diversity of the communities we serve.

The collective power of each team member's life experiences, knowledge, innovation, self-expression, and talent creates the very best environment for us to achieve our ambitions and lead the sector., On joining TRP, we will introduce you to our core values and work through how they will help you deliver excellent customer service. Training will be provided to pass on good working knowledge of health & safety, food hygiene, safeguarding, security, licencing regulations, and emergency evacuation procedures. You will be expected to take the lead on all things stock related.,

• Ensure maintenance of equipment such as freezers, fridges, EPOS, card machines, hospitality equipment and notify management of any defects.


• Liaise and communicate with external suppliers ensuring delivery and storage of products whilst adhering to food hygiene regulations.


• Supervise the hospitality outlets and support the work of the House Manager - Hospitality and Senior House Manager- Food & Beverage Operations.


• Act as the first point of contact for the Hospitality Assistant team.


• Assist with the opening of TRP Café including furniture set up, floating of till and opening procedures such as temperature checks of fridges and freezers.


• Understand budgets and be accountable for duties and tasks that link and impact.


• Fully understand the fire evacuation procedure and assist with fire drills and training sessions to ensure that team members are trained.


• To accurately reconcile EPOS systems and report any discrepancies.


• To take a lead and deliver specific requests for any event set up, refreshment request and clear downs.


• Carry out regular floor walks to ensure all the storerooms are clean and tidy.


• Accept deliveries of food, beverage, merchandise, and programmes ensuring these are checked, recorded, transported, and stored correctly.


• Ensure all invoices are recorded and stored correctly.


• Accurately monitor and reconcile all stock including end of month stock takes.


• Collate and report any issues relating to safety, security, patron behaviour, housekeeping, or maintenance to the Duty House Manager or Food & Beverage Management Team.


• Ensure orders are placed for stock on the correct days, whilst monitoring attendances to ensure the correct levels of stock.


• Accept merchandise deliveries from external companies and assist in inventory counting.


• Ensure safe evacuation of the entire building (members of public and teams) in the event of an emergency.


• Act as the point of contact for external clients during events.


• Act as an Incident Controller (training will be provided).


• Act as a First Aider (training will be provided).


The Person

Our Values are at the heart of everything we say and do, and our people demonstrate these values in every aspect of their work. To be successful in this role, you should be able to demonstrate the following skills, experience, and behaviour in line with these values.

Quality:

Taking pride in achieving excellence. We take responsibility for and pride in what we do, recognising each other's good work. We set consistently high expectations and ensure that everyone has the Skills to achieve excellence.

Collaboration:

Valuing each other in the way we work, communicate and spend time together: We communicate regularly with each other, listening and understanding people's needs. We value and respect the relationships we have with colleagues and partners and we celebrate shared successes.


• Is accountable for own work ensuring it meets expectations and agreed standards


• Works with colleagues to deliver the highest possible standards


• Enjoys exceeding expectations of customers and colleagues and responds to feedback


• Understands and delivers in line with relevant legislation, policies, procedures and instructions


• Identifies problems and suggests solutions or escalates where necessary


• Actively engages with training and development to improve knowledge and skills



• Is friendly and welcoming


• Demonstrates the ability to liaise and work with a broad spectrum of people


• Anticipates needs of others and responds accordingly


• Actively seeks, encourages and acts upon feedback


• Contributes to department's achievement of objectives in the time agreed


• Shows consideration for everyone's welfare


Creativity:

Being imaginative in everything we do: We use our knowledge, experience and judgement to explore doing things differently. We aim to empower everyone in the organisation to adopt a flexible, open-minded and imaginative approach.

Diversity:

Embracing the diversity among our people and community: We embrace and value difference and individuality treating everyone as equally important. Together we are stronger and more effective.

• Listens to information and asks questions to improve knowledge


• Is open to new ideas and ways of working and willing to try new approaches to find the best way of doing something


• Shares ideas and makes suggestions


• Makes decisions appropriate to role without asking for permission


• Pro-actively seeks views of customers and suggests improvements to managers based on feedback



• Confidently welcomes and embraces people from all areas of the community/backgrounds


• Seeks to understand others and respects views and opinions


• Treats people fairly


• Engages with Theatre Royal Plymouth's community activities and programmes


• Adapts communication to suit individual needs


• Be willing to attend training sessions and communication meetings in line with TRP policies and procedures


• Empowers colleagues to become ambassadors for TRP's commitment to an all-embracing approach
  
  Theatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.