Service Manager - Benefits and Welfare

Knowsley is a small but dynamic, high-performing local authority, at the heart of the Liverpool City region. We have a culture of achievement and delivery and continue to grow the Borough's population through our ambitious house building, town centre redevelopment and inward investment plans.

We have an exciting opportunity for a motivated individual to join the Exchequer Services Management Team and support the Council to continue to deliver on our ambitious plans to support Knowsley's residents. If you're a manager with Benefits / Welfare experience looking for a role with variety and challenge, then we'd like to hear from you.

As Service Manager (Benefits and Welfare) you will play a key role in helping to deliver the Council's priorities. You will be responsible for providing Benefit and Council Tax Support, Emergency Support and Hardship Support for households who may be struggling post covid / cost of living crisis. It will be key for you to build great relationships with colleagues across the organisational and regionally to deliver an exceptional service for our residents.

To be successful you will have a demonstrable track record of leading, developing and managing highly performing teams and have an appetite for change. You will have a strong customer focus with the customer experience at the heart of the services you deliver.

You will need to be able to plan and prioritise activities across multiple functions with confidence, as well as the ability to build relationships and work collaboratively as part of the Exchequer Services Management Team.

The full Job Specifications lists the key skills and knowledge we are looking for in this role.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

We will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time., As a senior officer, you will be expected to support the Council's emergency preparedness, response, and recovery arrangements; this may include, but is not restricted to, participation in appropriate training and exercises, participation in our emergency duty officer rota, and attending Strategic and/or Tactical and/or Recovery Coordinating Groups with our multi-agency partners.